To combat the ever-rising number of credit card defaults in India, leading financial institutions and banks have implemented strict rules for recovering overdue amounts.
Kotak Mahindra Bank, in accordance with Reserve Bank of India (RBI) regulations, ensures that overdue recovery notices are delivered to credit card users seamlessly.
This process involves several steps, from initial reminders to potential legal actions. It ensures that borrowers are kept informed of their obligations and the consequences of default.
This write-up outlines Kotak Mahindra Bank’s terms and process for issuing credit card overdue recovery notices.
First-time contact and initial communication
When a credit card payment is overdue, Kotak Mahindra Bank first sends the credit card holder a reminder via SMS, email, or phone call.
These messages urge customers to follow regulations and settle the outstanding amount along with any penalty amount, promptly.
Further, if the credit card holder remains non-compliant, the bank follows up to discuss repayment strategies and offer assistance. This may include settlement options or temporary payment deferments to allow the cardholder time for repayment.
Kotak Mahindra Bank’s credit card overdue recovery process
- Reminder messages and notifications: The bank first sends reminders via SMS, registered email or phone calls, informing the credit cardholder of the overdue amount and the last date of payment.
- Follow-ups and additional reminders: If payment is not received within the stipulated time, additional reminders via calls and emails are sent. These sometimes offer repayment assistance and ways to restructure the payment.
- Legal notices and repayment final calls: If the borrower continues to default, the bank issues a formal legal notice to the credit cardholder, outlining the legal provisions.
- Debt recovery and escalation: In serious cases, the bank may involve recovery agents or escalate the matter to the Debt Recovery Tribunal (DRT) for resolution.
- Account closure and defaulter reporting: If the outstanding amount remains unpaid despite recovery efforts, the bank may close the account and report the default to the credit bureaus, severely impacting the individual’s credit profile and future borrowing ability.
Note: The recovery process discussed in this write-up is indicative only. For complete details, terms and conditions on the same, consider reaching out to the official website of Kotak Bank and their designated customer support team.
Impact of account closure on credit score
A credit score is simply a representation of an individual’s repayment integrity. Defaulting on credit card payments and account closure can significantly harm one’s overall credit profile.
A single missed payment can lower an individual’s credit score by about 30 points. Repeated defaults make it extremely challenging to secure future loans or credit cards.
To avoid any adverse consequences, managing credit responsibly and maintaining a good credit score is essential.
Recent consumer protection developments
Following the recent lifting of RBI restrictions, Kotak Mahindra Bank is focused on enhanced customer experience, enhanced compliance and following rules and regulations laid down by the RBI diligently.
The bank is also focused on protecting customers from unfair recovery practices, supported by well-defined customer service teams, negotiated settlements, and ethical debt collection methods. This approach helps bank customers seek help and assistance without fear or hesitation.
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